Pizazz eStore - Frequently Asked Questions

You can pay for your PO by Credit Card, Debit Card – we accept MasterCard and Visa.

Yes, payment can be made by International Money Transfer from your bank to our bank – this payment method may delay processing of your PO by 1 or 2 days. If you want to use this option, please advise us and we can send you our bank account details.

Register and Login to see the currency and prices for your country, see 6.1 below.

You can select each of the products you want by highlighting your choices and enter the number of packs required. Alternatively - If you know the Product numbers of the Products you want to buy, you can also order by entering each Product number, then the number of packs required.

No. There is no minimum PO value.

We strive to process and dispatch your PO on the same business day that we receive it. If for any reason we are not able to achieve this, we will dispatch it the next business day. If for any reason we cannot do that, then we would contact you.

PO's (up to 85 kgs) are delivered by express courier.
Larger PO's (more than 85 kg) are usually delivered by air freight.

Pizazz eStore strives to give its customers outstanding service.
Delivery by courier usually takes 3 to 4 days (remote delivery may take longer)
Delivery by air freight usually takes 4 – 5 days (remote delivery may take longer)
Very occasionally deliveries are randomly selected for customs inspection, which can delay delivery usually only by 1 or 2 days.

Yes, you can track deliveries by courier – we will email you the tracking number for your PO. For air freight deliveries you will be advised the flight details and ETA (estimated time of arrival) of your PO at its destination. We track the progress of all POs daily.

Pizazz eStore pays the freight for delivery by express courier or air freight for PO’s with a value more than USD250.
PO’s with a lower value are charged a share of the delivery cost as follows:

USD PO Value:	0+	50+	100+	150+	200+	250+
USD Delivery Charge:	40	35	30	25	20	0

If your delivery address is outside the standard delivery area i.e. it is a remote delivery, extra delivery charges may apply – approximately USD25 and is payable by the recipient.

Some countries charge small rates of import duty, sales taxes and/or other ancillary charges on imported products when the PO value is more than a specified amount which varies from country to country. The recipient is responsible for import duty, sales taxes and/or other charges that maybe payable on the products arrival in the country of delivery.

These charges are usually initially paid by the courier/airfreight delivery company and charged to your account with the delivery company (if you have one) or recovered from you before delivery is made. The import duty rates for the following countries are:

Materials Country	Aluminium	Hybrid	Resin
Australia	0.00%	0.00%	0.00%
Materials Country	Aluminium	Hybrid	Resin
Canada	6.50%	6.50%	6.50%
Materials Country	Aluminium	Hybrid	Resin
European Union	6.00%	6.50%	6.50%
Materials Country	Aluminium	Hybrid	Resin
Japan	3.00%	3.90%	3.90%
Materials Country	Aluminium	Hybrid	Resin
United Kingdom	6.00%	6.50%	6.50%
Materials Country	Aluminium	Hybrid	Resin
United States	2.50%	5.30%	5.30%

Please contact your local Customs Authority to confirm if there is any duty, sales tax and/or ancillary charges applicable to the products you want to order.

The US Customs tariff classifications for our products are as follows:

Materials	Tariff Classifications	Category
Aluminium	7616.99.5090	Articles of Aluminium, other
Hybrid	3926.90.9980	Articles of Plastics, other
Resin	3926.90.9980	Articles of Plastics, other

The first six numbers of each tariff classification remains the same for every country.
The last four numbers of each tariff classification change from country to country.

We hold large stocks of all Products, however, in the unlikely event that we are temporarily out of stock of any of the Products you have ordered, before processing your payment, we will email you advising which Products are temporarily out of stock and the date those out of stock Products will be available for dispatch. We will ask for your instructions to proceed by implementing one of the following options:

• Dispatch the Products we have in stock and place the out of stock Products on back order and send them ASAP – Pizazz eStore pays the extra freight cost.
• Dispatch the Products we have in stock and cancel the balance of your PO.
• Cancel your whole PO.

As soon as we have received your instructions we will complete the processing of your PO.

We take great care to ensure that you receive exactly what you have ordered. Every PO is assembled by one team member and checked by a supervisor prior to being packed and dispatched. However, if you think some Products are missing - please recheck carefully. If you are then sure that some Products are missing, email us immediately at sales@pizazzestore.com with the details and a photo of the Products you received. If some Products are missing from your PO we will be able to identify this by stock control and/or by the weight of your PO, as all POs are weighed before dispatch.

Pizazz eStore takes great care to ensure that customers receive exactly what they have ordered. Every PO is assembled by one team member and checked by a supervisor prior to being packed and dispatched. If you think you have received some wrong Products please recheck carefully, then email us at sales@pizazzestore.com with the details and attach photographs. If you have received some wrong Products – they will be identified from your photo/s, and our barcoded label/s - we will immediately replace them at our cost

Pizazz eStore has a very professional quality assurance department. All Parts are inspected prior to assembly and packaging and it is most unlikely that you would receive any Products with defective Parts. However, if you think some Products are faulty please check carefully and please email us at sales@pizazzestore.com with the details and please attach photographs. In the unlikely event that you have received faulty Products we will immediately courier replacement Products at our cost.

When you are accepting delivery please check the packaging for any signs of damage. Any sign of packaging damage is an indication that the Products inside may also have been damaged in transit. If the packaging is damaged, instruct the delivery person to wait, while the packaging is opened and the contents checked for damage, before you sign and accept delivery.

If some or all of the Products have been damaged in transit, then details of the damaged Products should be recorded on the delivery document. Please email sales@pizazzestore.com providing full details of the damaged Products and attach photographs. We will contact you regarding the return of any damaged Products and their immediate replacement.

Yes, you need to register as a Customer and login to purchase from us.
Registering is quick and easy. To register click on Register and enter your details.

You can change your details at any time.
Simply Login, click on ‘Update your details’ and make the changes you want and click save.

Yes, we take appropriate steps to keep the information you provide to us secured. We have effective firewalls and anti-virus protection software and only authorised members of our Customer Service team have access to your information to the extent required to process your PO’s and/or respond to your emails. We will not share/sell your details to any other 'Party'.

On the Registration page simply click on the 'Click here' button and your temporary password will be emailed to you. To change the temporary password to the password of your choice, enter your chosen password and make any other changes you want and click save.

Yes, we want you to have a safe and secure shopping experience. The password you provide should be unique to you and kept secure (we can't see your password), and you must notify us immediately of any breach of security or unauthorized use of your account. You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from public or shared computer.

All payments are implemented by Windcave Limited. For more information about Windcave Limited visit www.windcave.com/about. You are connected directly to Windcave Limited through defined ports and servers using SSL (Secure Socket Layers), and 256-bit encryption to protect your data. Windcave’s payments process is PCI compliant and all card data is encrypted and securely stored. As Pizazz eStore is not involved in the payment process we do not receive or hold any details of your credit or debit cards and/or bank account.

Please choose the Products you order carefully, and proceed on the basis that all sales are final and that Pizazz eStore has no legal obligation to accept Products for return. While Pizazz eStore has no legal obligation to do so, we do strive to be user friendly and may agree to the return of Products. The return process can be complex and customers may incur a costs, including return freight and insurance, import duty (if the country of origin is not stated as being New Zealand) a restocking fee, etc.

Please email us: sales@pizazzestore.com within 7 days of receiving your PO detailing the Products you would like to return. Include details of any replacement Products you would like to purchase and request a PRA # (Product Return Authorization Number) from Pizazz. With your request, please advise our invoice # for the original purchase of the Products you want to return.
If Pizazz agrees to the return of your Products, the procedure for their return will be emailed to you with the PRA #. The Products you wish to return, must be dispatched back to us within 7 days of your receipt of our PRA #. Returned Products must be in their original unopened packaging, unmarked and undamaged when they are received by Pizazz. Any Products received back by Pizazz that are damaged will not be replaced/credited and if the packaging is marked or damaged they will incur repacking charges.
Do not send any Products back to Pizazz without first obtaining a PRA #.

If you return Products in accordance with 8.1 and 8.2 above you will be refunded your purchase price less any applicable charges. Refunds will be implemented on the same basis as payment was made

Email sales@pizazzestore.com and provide details of the spare Part you require and Pizazz eStore will respond advising how that can be achieved.

Please email enquiries@pizazzestore.com detailing the information you want and a member of our Customer Service Team will email you with the information you want. We can also call you. If you would like us to call, please email your phone number and a member of our Customer Service Team will phone you.